CDO Forums

This isn't a rant about their sales tactics. They are after all, just doing their job and I can always ignore it. This is about their manners towards customers. Feel free to join in if you've had the misfortune of meeting such a staffer.

Today I was playing a kid's Wood Elves against my Chaos Dwarfs. He didn't follow the flow of the movement turn correctly (moving a charge then declaring another), so I told him the correct way of doing so. Enter GW Staffer. He accuses me of being 'childish' by pointing this out. I reply "Hold on. You tripped me over only an hour back." His reply?

"Oh sorry. It was only a bit of fun."

Pathetic. Completely pathetic. This isn't the first time this guy has acted in such a way. Whenever I play LOTR, he rolls some dice and claims he wins due to the game's apparent lack of skill. He claims that every in the Cardiff store uses cheesey armies and takes it too seriously because we're not screaming baboons like those from his local store.

I'm ripping my hair out over this guy. CDO - what should I do?!?

I guess you could file a complaint about him to the store manager. But i dont know what amount of good that would do.

Our regional bosses are pretty good. Perhaps they'll be able to do something.

The guys at my local store (York) i get along with quite well

Its really funny when the yobs across the street shout abuse, and they give just as good back:

Kid: 'You f*****g geekazoids!'

Staff: 'Can you spell that?'

----------

Bloke: 'You're a bunch of f*****g nerds!'

Staff: 'Say that again and ill punch you in the balls!'

Bloke: 'No...you can't....you'll get the sack!'

Staff: 'Not as much sack as you'll get mate!'

It makes me smile, the chavs furrowing thier brows in a vain atempt to understand the situation

Not all staff like each other.

I was always a good GW staffer, for my couple of months, anyhow!

Just tell the manager.  Attitude is a very important part of customer service and any manager would prefer a helpful staff member over the most knowledgable.  If anything they'll get a stern word and might actually be nice.  The funny thing is that he is probably a dick to everyone so he won't know you reported him and all the other staff would prefer him to leave.

It's hard to give advice for me in this situation because of recieving it second hand.  I can imagine ways in which the staffer saying these things to you would both be a) acting like a jerk and b) sincerely trying to be positive, and being mistaken about how casually to take the rules.  I worked for GW for about two years before I started university, and while I and most of my coworkers at the time tried to be relaxed and friendly and professional, sometimes people got the wrong impression because a staffer would be a little too intense about it.  It could also be that the guy thought you were giving the kid a hard time, as opposed to trying to help the kid learn the rules.  That said, the way he plays LOTR makes his whole attitude seem really crap.

Now that I don't work for GW, I actually tend to find that the staffers there would rather hang out and chat with each other than chat with customers, so that's the biggest complaint I would have with them now.  The exception to that would be the token female staff member at the local store, who was really friendly and professional.

The manager of GW Copenhagen almost got angry at me because I want them to make chaos dwarfs, but he's kind of a loser, so I don't really care.

Thanks

- Kyte

Hehehehe. I've been to the Copenhagen store. Very nice store, that.

Giving the kid a hard time? The staffers would think in his favour. However, if I had bought a brand spanking new High Elf Dragon earlier in the day, I bet his tune would be different.

More like if there was a chance you would buy a brand spanking new dragon later in the day... One of the reason I only go into stores to buy models and get out now is because a) The fact that staff no longer seem to give genuine advice but simply plug the company line irritates me and b) a few of the people who hang out there are the types who give wargaming a bad image and not the type of people I want to spend my time with

when i worked there we had a boss who was a right twat who stopped a slayer army from playing because there illegal now, im ashamed to have worked there.

some employies such as me were the old school type who was genuinly interisted in what people were saying, this new breed of staff are obnoxious and bullies thats a main reason i left,

I avoid the stores these days. I play with a gaming club of about 10 guys, all of whom no their stuff and are just normal blokes who play wargames and collect minis as a hobby but have a social life. Most of the jerks who hang out in my local store have been rejected from society for very good reasons and are the type who give the hooby so much more of a geeky image compared to say computer gaming.

I couldn't care less. If someone wants to label me a nerd, let them. At least I'm happy.

My friends accept my hobby and some have even dabbled with in the past. One might have even have me to thank for his Dawn of War habit.

halo is crap

Very constructive gIl^, thanks for that

Awesome Torn! What style of Aikido did you do? I dabbled in Aikido beofre but its not my main style. I've done sone sword work as well - Kumdo to be precise. Great fun isn't it?

The greatest sprot on God's earth! What position did you play - were ytou a forward or a pretty boy?

Quite true. Painting also improves finite co-ordination, the army lists and victory points improve your mental maths skills
and if you find a good club or forum its also a very social hobby. Yet we for some reason have a far worse image than videogamers

You've clearly never seen the Gaelic Games. Gaelic football (from which Aussie rules is derived) and hurling are only surpassed by international rules - used when an all Ireland Gaelic football side and the Aussie rules side get together and start a fight at Croke park. Irish sport FTW!

When referring to Gaelic in an Irish way refer to it as IRISH Gaelic. There is a massive difference between Scottish and Irish Gaelic. Its a Scottish thing anyway.

You forgot about the  "Only one break in a 90 minute game?  How do you rest?  Where do the commercials go? Only 3 subs in the whole game?"  American sport is built around the advertising and high turn-over of players.  Even Ice Hockey has people complaining about a whole 20 minutes per session.  They can't even begin to comprehend cricket.

lol,
or 1,000,000  Turkish Lira (worth 50p IIRC)